Notice of Privacy Practices

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Notice of Privacy Practices

PURPOSE

The purpose of this Privacy Policy is to describe how medical information about you may be used and disclosed and how you can get access to this information. We want you to feel comfortable and informed about your care and usage of this Platform. We honor the trust you place in us by choosing us for your Telemedicine platform. We hope this summary of your rights and our responsibilities for how we use and share your information helps you understand how we follow the law and honor your trust.

eClinic.care collects, uses, and shares information about you through our U.S. based eClinic.care Telemedicine Platform (referred to as “Platform”) or other online interfaces (e.g., websites and mobile applications) owned and controlled by us, including eClinic.care website (referred to as “Website”). In addition, physicians and other medical personnel (referred to as Healthcare Providers) that you choose will view and access your information. Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us as described at the end of this Policy.

INFORMATION THAT WE COLLECT

We collect information you provide to us. This may include information you provide regarding your account, your personal information, phone number, credit/debit card number, medical health history, surgical history, family history, and all other information you provide to the Platform.

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Website and the Platform. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. More information about this can be found at www.google.com/policies/privacy/partners/. Google’s Privacy Practice is at www.google.com/analytics/learn/privacy.html.

Cookies and other web technologies receive and store certain types of information, such as identifiers, user preferences and other information, whenever you interact with our Site through your computer or mobile device. These are not used to capture information regarding your medical health or medical history.

We do not collect personal information about children under the age of 13 unless approved by the parents or legal guardians for medical evaluation by our Healthcare Providers. If we learn otherwise, the information will be promptly deleted that information. If you believe we have collected such personal information from a child under the age of 13, please contact us.

HOW WE USE YOUR INFORMATION

The information we collect from you assists your Healthcare Provider in providing medical care for you using our Platform. We may use your personal information to contact you about your account and process credit card and debit card transactions. We may send you promotional materials or advertisements about our services, as well as new features and offerings.

The information we collect from you assists your Healthcare Provider in providing medical care for you using our Platform. We may use your personal information to contact you about your account and process credit card and debit card transactions. We may send you promotional materials or advertisements about our services, as well as new features and offerings.

We will share personal information with third party companies, organizations or individuals outside of eClinic.care only if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or to a third party, such as by sell, merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in this privacy policy unless you agree differently.

ACCESS TO YOUR INFORMATION AND CHOICES

You can access and update certain information we have relating to your account by signing into the Platform via your account. You can opt-out of receiving marketing and promotional e-mails from eClinic.care by using the opt-out or unsubscribe feature contained in the e- mails.

You can close your online account by contacting us. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.

You may choose to share your information with your family, close friends, or others involved in your care. This can be done via the Platform. We will not share your information with anyone unless approved by you or unless it is with other professionals for your continued medical care. You must give use your written permission before we share any information about you otherwise.

YOUR RIGHTS AS A PATIENT

You have important rights under state and federal law regarding your information and privacy. This section explains these rights

You have the right to:

  1. Get an electronic copy of your information. You can download your information from the Portal.
  2. Ask your Healthcare Provider to correct your information. If you think information is incorrect or incomplete within your record, you can request that this be changed by your Healthcare Provider via a message.
  3. Ask us to limit what information we use or share pertaining the use of the Platform regarding any medical information. You would need to discuss this with your Healthcare Provider
  4. Request confidential communications. You can request that you be contacted in a specific way, e.g. by your personal phone and not your business phone, via email, etc.
  5. Get a list of who has received your information. You can ask for a list of those outside entities with whom we share information, if any.
  6. Get a copy of this notice. Simply print this notice for your copy.
  7. File a complaint if you feel your privacy rights have been violated. You can complain directly to us by contacting us via email at info@eclinic.care. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights: https://www.hhs.gov/hipaa/filing-a-complaint/index.html

OUR RESPONSIBILITIES

We are responsible to:

  1. Protect your information because your privacy is important to us and because it’s the law.
  2. Make this notice available to you
  3. Inform you of any changes in our Privacy Policies, which may change from time-to-time according to applicable law.
  4. Tell you of any unauthorized use or sharing of your information that might occur that would place the privacy of your information at risk.
  5. Not share or use your information except as covered in this notice, unless you tell us otherwise in writing. You may change your mind at any time regarding your information, but you must inform your Healthcare Provider via messagingon the platform.
  6. Ensure the security of your information

SECURITY OF YOUR INFORMATION

eClinic.care uses industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards by a computer hacker or others.

It is your responsibility to protect the security of your login information. Please note communications you send through our platform are encrypted and HIPAA compliant, and we strongly advise you to communicate any confidential information through these means and not through normal emails or text messaging.

CONSENT TO PROCESSING OF PERSONAL DATA IN UNITED STATES

If you are a resident of the European Economic Area (EEA), in order to provide our Platform to you, we may send and store your personal information or data outside of the EEA, including to the United States. Your personal information may thus be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. In such cases, we may not have control over these outside processes.

Where such transfers occur, we provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Platform, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

THIRD PARTY SITES

This Privacy Policy applies only to information we collect at and through the Site. These may include billing and credit card organizations, other organizations necessary to run the Platform, or other entities such as listed above. Generally, when possible, we use a Business Associates Agreement with these as outlined by HIPAA. Please be aware that eClinic.care is not responsible for the privacy practices of other third-party sites. We encourage you to read the privacy statements of each and every website or entity that collects personal information.

eClinic.care is not responsible for the privacy policies or privacy practices of Healthcare Providers that you use through our Platform. Please consult the separate Privacy Policies and/or Notices of Privacy Practices provided to you by those healthcare providers for a description of how they use your health information.

Please note that your use of our Platform is also subject to our Terms & Conditions.

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at info@eclinic.care

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